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Work Experience
Technical Specialist
Apple•  October 2010 - Present
* Troubleshoot iOS and macOS devices for software and customer solutions * Hardware specialization in repairs for iOS devices * Delivered phenomenal customer service while working with a diversified team, and across multiple departments * Administrative work for technical team to ensure inventory, repairs, and procedures were carried out in a prioritized and efficient manner * Champion team as a leader to facilitate mainstream operations of assisting customers and troubleshooting techniques * Trained multiple entry colleagues to move onward to be promoted to higher technicians
Adjunct Assistant Professor of Mathematics
Fashion Institute of Technology - FIT•  January 2013 - Present
* Teach, create, and deliver a variety of methods to fulfill content mathematics courses: Fundamental of Mathematics, Statistical Analysis, and Mathematics Modeling for Business Applications * Integrate technology to deliver lectures and curriculum in a meaningful and accessible manner * Served committees to serve university-wide interests * Cross-collaborated with different department members while serving on committees * Collaborated with colleagues within the mathematics departments for instructional techniques, designs, and feedback
Education
Teachers College, Columbia University
Mathematics, MS•  August 2010 - May 2011
University of California, Riverside
Mathematics, BS•  September 2006 - March 2009