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Work Experience
Freelance Data Analyst
Optimus Learning Services• August 2022 - May 2023
Creating dynamic PowerBI dashboards that allow user interaction. The project involves extracting, exploring, validating, and cleaning data, as well as writing DAX formulas. The data covers L&D metrics, volume and financial indicators, trend and feedback insights.
Learning and Development Administrator
EY• October 2013 - October 2017
Collaborated with the L&D Talent operations team for the UK and Ireland region to handle process transactions, error analysis and work distribution of the team • Managed EY Leads, the Learning Management System, and had skills in e-learning tools • Contributed to process improvement subgroup projects such as developing a learning dashboard tracker, standardizing a survey questionnaire for the virtual training team, comparing self & admin registrations and analyzing short term planned classes. • Interacted directly with Learning Development Consultants and Learning Onsite Co-ordinators • Handled escalated issues from administrators regarding courses and WBLs for learners, deployment consultants or co-ordinators • Assisted Learning consultants in updating CE records on EY Leads, generating reports for analysis and reporting purposes on courses and classes on EY Leads. • Prepared weekly / monthly transactional reports of the team, performed volume analysis for stakeholders. • Conducted weekly stakeholder calls and participated actively in monthly stakeholder calls. • Trained the learning and Admin GSS Talent Services team as a process trainer, completed Facilitator Development Workshop • Trained the learning deployments of GDS India, vILT Global and Interns for Peak Management for GSS Talent Services and was one of the main trainers for deployments in L&D GSS Talent Services • Tested and trained Contact Centre – Service Now in Talent Services as a UAT Tester • Obtained EY Lean six sigma certification for automation in FY15
Business Development Officer
UAE Exchange• May 2012 - September 2013
• Business development analysis using Online and Office marketing approaches • Execution of different tactics to boost business • Creation of Online Business Development Reports • Tracking Google Adwords, Google Analytics, Yahoo & Bing (SEM) for Digital Marketing • Helped in Online Business Development Campaigns for the company Key accomplishments: • Active involvement in monthly meetings with senior management for business planning and development • Chosen to be a part of the country wide events for UAE Exchange India during festivals • Collaborated with different departments to devise strategies for business development
Client Relations Officer
EDEX Corporation• December 2010 - December 2011
As a Client Relations Officer for Smartjobs.in, a social enterprise website that connects employers and job seekers, I had the following responsibilities. • Manage, update and oversee the website • Administer the website functions and features • Engage and coordinate with prospective clients • Achieve monthly targets of successful client acquisitions • Create and deliver PowerPoint presentations as needed Some of my key achievements are: • Conducted seminars and presentations for Edex Innovative Solutions, our parent company • Collaborated with the team on marketing campaigns across different units
Education
Sikkim Manipal University
Project Management, MBA• March 2012 - July 2015
Pearson Education
Business Administration, Advanced Diploma• November 2010 - January 2012
KMEA Engineering College
Information Technology, B.Tech• October 2006 - June 2010