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michael_b_hutz has not earned any certificates yet.
Work Experience
Technical Specialist
Apple• August 2019 - Present
- Serve as the point of contact for customers in store who have issues with products or devices. - Troubleshoot and repair devices through software and hardware options - Maintained a Team member score of 100 for 10 months straight. - Consistently receive recognition from the leadership team regarding to customer surveys. - Help to bridge the gap between customers who may not be as knowledgeable about technology and high level technological concepts.
Education
West Chester University of Pennsylvania
Computer Science, BS• August 2019 - Present
University of Delaware
Communications, BA• August 2014 - May 2018