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michaeltroywhit1 has not earned any certificates yet.
Work Experience
Associate - Academic Records & Credentials
Western Governors University•  October 2015 - Present
Reviewed and processed student requests. i.e., withdrawals, graduation applications. • Developed C++ program to increase speed of work/accuracy • Review of all records for graduation review, student appeals, withdrawals, etc. • Customer service including phone and email correspondence • Extensive work in Salesforce, Banner, and Microsoft Word • Troubleshoot system failures and errors • Escalating issues to appropriate departments • Utilizing all resources to assist students and staff
Education
Western Governors University
Software Engineering, BS•  January 2018 - July 2022
Brigham Young University
Psychology, BS•  April 2010 - July 2015