Badges
Certifications
mmwatts has not earned any certificates yet.
Work Experience
Client Support Consultant
Relias• April 2020 - May 2020
• Provides high caliber customer and technical support to healthcare learners and professionals using various websites that offer continuing education within the healthcare industry, including Relias Academy, CE Direct, Distance CME, and Nurse.com. • Utilizes Salesforce software to manage technical support cases that come through Email and through phone lines with Cisco Jabber phone software • Utilizes various admin portals on Relias owned websites as well as Magento and PayPal Manager to view and manage user information of members of said websites • Performs tasks on above websites including but not limited to: Username/password changes, refunding orders, editing key profile information, processing orders, manually reporting credit hours to licensing boards, and providing general site wide navigation assistance to users
Data Entry Clerk
Frankel Staffing Partners• February 2020 - February 2020
• 1 Day Assignment Completed Feb 7th, 2020 for North Carolina Biosciences Organization • Researched and entered company and contact information from various North Carolina Biotechnology companies into an excel spreadsheet, streamlining process of NC Bio contacting each company regarding various SBIR and STTR grants and funding earned • Researched and entered data regarding various North Carolina local government leaders and changes in 2020 election districts, which helps streamline NC Bio’s ability to keep in contact with those in charge of future legislation that may impact local Biotechnology companies
Education
North Carolina State University, Raleigh
Textile Engineering, BS• August 2015 - May 2019
Links
Skills
mmwatts has not updated skills details yet.