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Associate Consultant
Infosys Limited• November 2018 - Present
Client: Kellogg’s March 2019-Oct 2021 Worked as Exchange support engineer in Exchange online + Exchange 2010/2016 hybrid environment Provided Office 365 (Exchange) Setup, Customization & Support Assigning permissions to user and other Exchange tasks through Window PowerShell cmdlet Performing mailbox backup, Litigation Hold and mailbox recovery through Office 365 portal Ensuring email/message security and management using Exchange Online Protection Using ProofPoint Protection Server for Unified Web Security, Email Security & Data Loss Prevention Create, edit, and delete users and groups Manage user licenses and optimize the usage of Licenses Delegate administrative roles to other users Troubleshooting & Administration of Mail Routing / Mail Flow Migration of PST files to user’s mailbox/ online archive via Quest tool Day to day administration, support and monitoring of the MS Exchange online infrastructure Message tracking and troubleshooting to resolve mail delivery issues (NDR) onitoring of ticket queue in ServiceNow. Consistently meet the SLAs set with the client Adherence to commitment to exceptional customer service and responsive interaction with customer Client: Johnson Controls Oct 2021- Present Working as a Techno Functional Supply Chain Consultant in Oracle ERP application Vast functional and technical skills in business user interaction, database systems Fit-Gap Analysis, Setting up organizations, inventory parameters, item template, transaction type, price list, blanket purchase agreements Business requirement study and documenting functional specification Providing post implementation support Ensuring proper functioning of supply chain applications
Education
HMR Institute Of Technology & Management
Computer Science & Engineering, B.Tech• August 2014 - June 2018
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