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Work Experience
Installation & Testing Specialist / Overnight Technical Support
Xenial• July 2019 - Present
• Provide software support to BK, POP, Tim Hortons, Arbys, and Carl’s Jr. • Demonstrate analytical/critical thinking, creative problem solving, and quick learning at fixing store devices. • Accumulated higher knowledge of POS Systems, DBMS, and networking infrastructure. • Cross-trained in diagnosing and troubleshooting in all departments within the company. • Experienced in multi-tasking and resolving numerous issues under high workload. • Developed proficient skills in intermediate SQL and Linux. • Assisted technicians in building networks for sites; installing POS, menu boards, credit card machines, kitchen screens, and printers.
Education
Pennsylvania State University - Abington
Information Sciences & Technology (Design & Development), BS• August 2017 - December 2020
Pennsylvania State University - Abington
Security & Risk Analysis (SRA), Minor• August 2017 - December 2020
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