Badges
Certifications
Work Experience
System Analyst
AMDOCS• January 2020 - November 2021
● Data preparation, process, analysis, creating reports & visualization drawing attention to insights that help improve customer experience, and products and make thoughtful decisions for leadership. ● Solution integration and system implementation on existing & new business applications/projects. ● Technical troubleshooting, application debugging, code performance, optimization and user experience improvements on client products and systems. ● Engagement with developers, testers & end users to influence implementation best practices, product strategy and design. Working in an Agile product development life cycle. ● Handling of production issues and defects in business-critical applications with severity level 1. ● Customer support and handling tickets/queries with fast resolution & right solution
Education
Guru Gobind Singh Indraprastha University
Software Engineering, MCA• July 2016 - July 2019
Master of Computer Application