Badges
Certifications
Work Experience
Product Support Engineer
Cornerstone OnDemand• September 2021 - August 2023
Collaborated with the engineering and development team to troubleshoot and resolve over 1000+ technical issues and change requests, maintaining client-satisfaction scores of 90% and above. ● Helped system administrators with modules like Reporting, Dashboards, ● Collaborated with the engineering and development team to troubleshoot and resolve over 1000+ technical issues and change requests, maintaining client-satisfaction scores of 90% and above. ● Helped system administrators with modules like Reporting, Dashboards, Learning Management Systems, related to SaaS-based HR software. ● Assisted Clients on Infrastructure tools like File Transfer Protocols, API and payments integration, Single Sign On, Data migration and automation in Production and UAT environments. ● Demonstrated proficiency in handling support ticket escalations, compliance policies, adhering to committed SLAs.
Education
LPU, Jalandhar (Lovely Professional University)
Computer Science, B.Tech• April 2014 - May 2020