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Work Experience
Business Intelligence Engineer
Salt Lake County• December 2016 - Present
• Develop automated reports and dashboards • Reduced number of neglected cases by 55% in two weeks using data visualization/automation • Provide access to clean data through data warehousing • Identify and provide reports for key performance indicators for organizations throughout the company • Create and teach classes on data mining, wrangling, and visualization in Microsoft Power BI
Product Advisor
Microsoft• June 2015 - December 2016
• Promoted Microsoft brand by creating customer centered experiences • Collaborated with customers to identify their hardware and software needs • Awarded employee of the month for surpassing sales goals month after month • Monitored and maintained business accounts using Microsoft CRM software • Taught customers how to use Microsoft software (i.e. Microsoft Word, Excel, OneNote, PowerPoint)
Customer Service Representative
REI• June 2014 - June 2015
• Processed returns of inventory • Resolved customers’ questions and dissatisfactions by utilizing return policies and warranties • Promoted sales events
Education
Western Governors University
Data Science, MS• October 2018 - Present
University of Utah
Information Technology, BS• January 2014 - August 2017