Badges
Certifications
Work Experience
911 Dispatch Supervisor
City of Mountain View• April 2019 - Present
• Spearheaded team of dispatchers to effectively maintain state specifications of answering 95% of 911 calls within 15 seconds. • Triaged 911 and non-emergency calls for police, fire and medical. • Exercised initiative and sound judgment by making impactful decisions in a fast-paced environment while utilizing available technology. • Utilized cross-functional team experience to more efficiently accomplish common goals.
Web Development Program
Bloc/Thinkful• January 2020 - July 2020
• Learned industry best practices and practical software engineering standards, focused on JavaScript, HTML5, CSS3, React, Node.js, jQuery, and algorithms & data structures. • Created and deployed mobile-first web applications from code design to production while learning new languages and frameworks by collaborating several hours every week with a senior web developer. • Researched new technologies, software packages and frameworks for use in web pages. • Employed search engine optimization (SEO) tactics to increase reach of targeted audience.
Education
Arizona State University, Tempe
Criminal Justice & Criminology, BS• December 2015 - December 2016