Badges
Certifications
Work Experience
Business Technology Risk Manager
TD Bank Group• September 2019 - December 2019
▪ Prepared risk-based reporting for upcoming Risk Assessments, Control Gap Assessments and findings to present the head of the Enterprise Enabling Technology team ▪ Assist with risk assessment and review of third-party technology risk questionnaires and assessments ▪ Work with across the enterprise to ensure efficient processes are executed ▪ Automated reports to and closed findings of the team which has increased overall performance by 10%.
Technical Support Analyst
The International Group• September 2018 - January 2019
▪ Solved and escalated technical issues in an omnichannel (On-call, Remote Login, e-mail, Team Viewer) contact center environment ▪ Built an automated system to process incoming invoices from different clients and provided a reliable solution using VB Script and Microsoft Flow ▪ Provided technical support for 30+ users a day in resolving diverse hardware and software issues for windows and CISCO phone users and achieved 95% of reliable communication ▪ Deployed automated system to back up data of 100+ users across US and Canada which will backup data every hour to the company’s server
Software Develoer
Arche Softronix Pvt. Ltd.• March 2017 - July 2017
▪ Discussed solutions with the clients to ensure their application met requirements. ▪ Worked as a team of 3 developers to uplift website using ASP.NET and MYSQL. ▪ Developed an overall dashboard where each individual in the organization can keep track of their recruiting records and has saved 95% time of all users.
Education
rutvi_shah2008 has not updated education details yet.
Links
Skills
rutvi_shah2008 has not updated skills details yet.