Badges
Certifications
Work Experience
Technical support analyst
genfare• October 2021 - Present
● Guarantee customer satisfaction by identifying needs, soliciting feedback, and escalating serious issues. ● Provide expert knowledge across Genfare product lines and identify consequences of various solutions. ● Troubleshoot fare collection systems and networks remotely and at client sites. Configure, migrate data in databases, upgrade and test fare collection systems and networks. Encode, test various fare cards based on requirements. ● Communicate the scope of installation activities and assist customers with training and support.
Education
Fullstack
data analystics bootcamp, Certificate• October 2021 - April 2022