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Work Experience
Cloud Support Associate
Amazon.com• August 2019 - Present
• AWS customers’ advocate and provided proactive recommendations throughout all phases of service implementation for key customers around serverless computing, web services and application development using API Gateway, Lambda, SNS, SQS, Pinpoint, MQ, Connect. • Developed programs to improve software and customer satisfaction by troubleshooting AWS cloud architectural problems. • Documented case scenarios and troubleshooting workflows in AWS internal knowledge databases and also writing tutorials, creating how-to videos, and other public facing technical articles for the AWS customer community. • Proactively monitored virtual infrastructure performance and health – escalating and resolving potential issues. • Drove customer communication during AWS critical events.
Software Engineer
Zen3 Infosolutions• April 2019 - August 2019
• Developed components for Office 365 admin web portal that helps organization admins in user and access management. • Implemented features using React framework in Typescript and exercised Redux to efficiently manage state of application. • Improved user interface and user experience for the components using Office Fabric UI.
Software Engineer
Addnode India Pvt Ltd• October 2012 - December 2016
• Led the software management cycle starting from prioritization, estimation to development and maintenance. • Developed functionalities and testing in PLM applications for clients Macy’s, REI, Jula AB, Honeywell, VF Corp, and Oakley. • Led and coordinated the onsite team members to make successful deliveries as per the schedule. • Developed automated testing framework as the part of the product development team in Groovy.
Education
Seattle University, Seattle
College of engineering cherthala