Badges
Certifications
Work Experience
Online Shopping Assistant
takealot.com• February 2021 - June 2021
• Delivering timely, accurate and professional customer service. • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Communicating with customers via phone and email. • Liaising between internal departments to solve customer queries • Utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Tutor
University of the Western Cape• February 2019 - March 2020
• Providing academic support to Computer Science students through one-on-one consultation. • Assessing student practicals and tests in Python and Java • Liaising with lecturers to solve student queries.
Education
University of the Western Cape
Computer Science, BS• February 2018 - December 2021