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shaiknayeem49 has not earned any certificates yet.
Work Experience
Senior Business Analyst
LTIMINDTREE• March 2021 - Present
Collecting and analyzing data, provided recommendations from a statistical data analysis perspective and providing data reports and analytics to internal and external clients. Facilitating daily standups, meetings and discussions between different stakeholders for collaborative decision-making. Track and report key performance metrics to provide insights into the team's progress and performance. Performing Data Analysis on daily operations and identifying the gaps in process, fixing them through escalating to the relevant stake holders. Translate the results of an analysis into easily understood presentation materials and Using advanced methods to identify opportunities and provide solutions Preparing the deliverable reports by extracting the data from various sources like SQL developer and Hive.
Team Manager
Amazon• September 2017 - March 2021
Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Responsible to address and resolve conflicts within the team or with external stakeholders for maintaining a healthy and productive work environment. Supervising 30+ agents , trains, coaches and mentors the employees. Provided assistance in hiring, training and terminating the customer service agents. Analyze data to identify strategies for improvement of service and productivity. Ensured the consistent achievement of customer service levels and company standards, Investigate customer's problems and find solutions. Increased efficiency and cut down costs by implementing self-service and various automations and writing the problem statements to the issues identified with the impact and preferred resolutions to arrest the problems.
Executive Customer Relations Specialist/Resolution Lead
Amazon• August 2014 - September 2017
Handling the customer complaints on behalf of Amazon’s CEO and also answer to the notices sent by the Attorney General Offices and Better Business Bureau complaints for North America business. Supporting customer service associates (CSAs) with policy or process questions, maintaining a high level of knowledge in order to provide support for live contacts.
Education
Pragathi Mahavidyalaya PG College
Business Administration, MBA• September 2015 - September 2017
Joginpally BR Engineering College
Information Technology, B.Tech• September 2010 - September 2014