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Technical Support Engineer
Xactly Corp•  August 2019 - Present
• Responsible for providing support to customers for Xactly’s Obero platform • Analyze and troubleshoot issues using Microsoft SQL Server and Excel • Comprehensively document product issues in Microsoft Azure and working closely with Tier 3 and Engineering to keep clients updated on their cases • Communicate and simplify technical work to customers
Education
Ryerson Polytechnic University
Computer Science, BS•  September 2014 - October 2018
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