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Software Engineer
Tech Mahindra • August 2019 - October 2021
Work Experience : • Executed Release and Non-Release Deployment activities including raising the change via HP Service Manager and coordinating with the associated teams. • Monitored Health-checks for applications – Switch Manager and DESS (Digital Exchange Support System). • Consulted with customers and stakeholders to manage and resolve application issues along with ticket analysis and queue management. • Performed testing using DCL (Digital Command Language) to support interfacing component teams in their deployment activities. • Analyzed and resolved ad-hoc application issues within agreed SLA. • Hands on experience on operating systems (OpenVMS and Unix) • Documentation of SOPs for new business/application impacting issues. • Analyzed and resolved incidents and service requests from customers by following standard operating procedures.
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