Badges
Certifications
Work Experience
Software Engineer
Syntel• March 2014 - April 2016
Client: Humana Inc. Project: Metavance- Healthcare claim adjudication application Roles and Responsibilities: • As a Member of Mainframe Performance tuning team, analyzed complex SQL queries and COBOL programs and prepared a report which helped the development team to implement methods to improve daily batch/online processing resulting in cost saving and reduction of monthly CPU/MSU consumption by 12%. • Built SQL queries for data extraction, transformation, formatting and generation of reports. • Worked with the Scheduling team and technical members and stakeholders from inter related team to implement the batch cycle schedule changes for preventing a recurring issue in one of the critical programs which improved the business performance and time saving by up to 2 hours/day and completion of cycle within SLA timeframe. • Established and maintained positive relationships with client and customers by handling ad-hoc data requests, assisting them in troubleshooting and providing business solutions, resulting in 95% customer satisfaction rate. • Extensive experience as a Service Request Analyst (SRA) with strong knowledge of solving batch abends in required SLA timeframe and providing Level 1 and Level 2 support and resolution for all batch job abends. • Responsible for preparing Excel reports/dashboards and presenting it to the client in Monthly Status meeting. • Responsible for leading, coaching and mentoring a team of programmer analysts.
Education
Bharati Vidyapeeth's College Of Engineering
electronics and telecommunications engineering, BE• July 2009 - March 2013