Badges
Certifications
soumya29111995 has not earned any certificates yet.
Work Experience
Revenue analyst
Treebo Hotels•  January 2020 - May 2020
Responsibility: Revenue optimization & Product operations Results: • Analyzed data, implemented new strategies and preemptive measures that reduced fraud by 5%. • Done process automation of daily task for simplification and less manual intervention. • Managed revenue operations like hotel pricing, maintaining quality, business growth that gives rise to CM1 by 4% • Handled customer and partner escalations for 450+ hotels across India
Operational Analyst
Healofy•  December 2019 - January 2020
Responsibility: Key account management Results: • On boarded and trained 150+ influencers to create content. • Analyzed data and helped influencers to generate targeted content to drive engagement newly launched platform. • Helped in enabling verified content creator to build a self-sustaining UGC model for constant growth that gave rise to content generation. • Identified and evaluated opportunities improving the process and influencer experience. • Managed wide variety of client service and administrative tasks to resolve influencer issues quickly and efficiently. • Handled backend operations, incentive plans and bugs handling for on boarded influencer/verified content creators.
Customer Support
Amazon.com•  July 2018 - February 2019
Responsibility: Handling customer issues • Handled inbound/outbound calls to provide support to customers in multiple skill sets including US shifts calls. • Followed up ensuring relevant actions were taken on complaints. • Worked in 2 rolling thunders and 1 Great Indian festival. • Handled calls for high performance teams. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Dr. DY Patil Institute Of Engineering & Technology
Computer Science, BE•  June 2013 - April 2018