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Work Experience
Data Analyst
Neudesic• November 2021 - September 2022
Developed a dashboard that helps the IT team track tickets, manage them efficiently by providing metrics on tickets created, resolved and remaining per system, time taken in resolution, agent ticket distribution, categorizing tickets based on response time SLA, ticket status, priority etc. Responsibilities • Created views used by reports on SQL Server database. • Transformed and modelled the data in PowerBI. • Developed reports on PowerBI highlighting key metrics that would help in efficient IT ticket management • Created views used by reports on SQL Server database. • Transformed and modelled the data in PowerBI. • Developed reports on PowerBI highlighting key metrics that would help in efficient IT ticket management.
Education
Bharati Vidyapeeth's College Of Engineering
Computer Science, B.Tech• June 2017 - August 2021