production support analyst
NatWest Group | November 2022 - May 2023
Worked as an Intern Trainee in NatWest Group (Nov 2022- May 2023) Project: - STyLE <Strategic Trade Life Cycle Engine> Tool: - SQL server studio, Mongo DB, Service Now, Geneos, Slx, J Console, ITIL, SQL Description: - STyLE is a business-critical application which serves the confirmations and affirmations of the trades for different financial instruments in investment banking.it is a highly distributed system with front end in .Net\Angular and backend in Java. My Role: - I am part of production support team which takes care of the application from technology point of view. • Taking Technical user requests. • Perform Health Check of the Applications. • Performing configuration changes as an when required. • Incident Management and Communication to Business users. • Monitor Incoming traffic from upstream. • Triaging Production Issues and Incidents
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