Badges
Certifications
Work Experience
Product Operations Executive
VNG• July 2020 - July 2022
In charge of 2 products (Preload and Shop). All internal tracking tools in the Distribution team for measuring the effectiveness campaign. - Writing query (Spark SQL) that extracts the right data as required or actively makes recommendations to meet goals - Build dashboard for the Distribution team on the Zalo system - Generate useful business reports - Coordinating with internal/external stakeholders to get accurate data tracking, and also extracting the right data to deal with payments, analyze and make decisions - Coordinating with the dev app team to build APK / IPA with features specific to 2 projects - Coordinating with the dev tracking team to track users, optimize users to ensure the open rate of apps is over 80% - Detect, categorize and handle issues for 2 projects - Take test cases on recording tracking data before sending it to the partners - Check and pay for the partner of 2 projects
Proctor
IIG• December 2018 - January 2022
- Implementing the process of organizing exams for Toeic, Toefl, MOS, IC3, ACA according to Certiport's international standards. - Coordinate with other proctors to handle situations that arise during the exam. - Allocate reasonable time to go to the province when required. - Ensure the sense of responsibility and fairness with the test results of the candidates during the exam.
Freelance Digital Marketing
Moment Of Truth Media Limited Liability Company • May 2017 - December 2021
- Analyze KPI through Facebook, Google, Zalo tools to improve the marketing plan in the next month always reach KPI of at least 90% - Cooperating with the Marketing Dep at KovaPaint to plan and successfully implement the event "Cho con tui mot ve ve tuoi tho tui" in 2 weeks with 1.195 guests, reaching 95% of the planned target - Planning, developing and optimizing SEO content for xome.vn, koolshop.vn and cozyliving.com.vn - Planning, running ads on 4 channels website, Facebook, Zalo, Instagram to stimulate interaction, ensure user content information for Panasonic Vietnam, KovaPaint, Xome - Phong tro sinh vien. Implement campaigns to attract users via minigames, talk shows, live streams, SMS, email marketing - Monitor and evaluate outsourcing contracts for campaigns, suggest changing suppliers when needed - Managing xome.vn website on Rails Admin associated with thue tro Ho Chi Minh fanpage - Freelance content SEO for website: chotot.vn, lumi.vn, amec.com.vn, pop - Schedule a time to handle projects
Data Analyst
Grab• March 2019 - July 2020
1. Payment and Collection (Oct 2019 - Jul 2020): - Use basic Python, MySQL to export data from the system, check and pay for over 12.000 merchant partners (GrabFood - GrabMart) - Processing commission fee reconciliation from all the merchant partners (CM) - Payment cash-out for driver wallet - Forecast of payment amount for each week - Calculating the amount collected from MFP and MFC projects - Reconcile and report daily, weekly and monthly to the payment from the system and bank - Handling complaints payment 2. DQC (Mar 2019 - Sep 2019): - Collecting and analyzing order data to forecast process and prevent fraud /risk from customers and partners - Coordinate with the marketing team to risk forecasting coming from promotion strategies - Reporting according to the level of risk and user violations
Audit Data Collection
3M• January 2019 - March 2019
- Collect, aggregate and reconcile financial data including debit, credit, tax and promotions - Prepare file back tax returns - Coordinate with the Customer Service team to control bad debt in the process of making orders for partners - Track and report the company's due loans
Freelance Teacher
Teky Academy• May 2018 - January 2019
- Teaching Python, Scratch, HTML, CSS, PHP, JavaScript, Java, 3D print, Multimedia, Stop Motion for students from 6 - 16 years old according to S.T.E.A.M standards. - Participate in writing curriculum for the subjects. - Understand each student's psychology to update teaching methods. - Join in the process of testing students' ability. - Update new knowledge about programming languages to exchange for students.
Operations Assistant
Foody• November 2017 - May 2018
- Synthesize and evaluate the working day of delivery staff through the Oracle system. - Coordinate with the call center department to handle risks during delivery. - Participate in training staff to deliver according to the process of the company. - Investigate complaints and feedback from delivery staff, customers and restaurants before making a satisfactory decision for stakeholders. - Provide solutions for "black bills" to ensure that customer orders are always received quickly. - Support IT department to reduce the manual situation, reduce delivery time by 30 minutes per order. - Develop plans to purchase and improve the equipment to ensure performance for delivery staff. - Tracking import and export situation exist 12 warehouses to ensure effective use for the company. - Negotiate with suppliers on design, price, warranty and shipping support policies to optimize the budget of the company.
Digital Marketing Intership
PNJ• August 2017 - October 2017
- Research and development of PNJ and PNJ Silver fanpage ensures that Facebook ratings and the ability to engage customers. - With the experience of receiving and taking care of 100 - 200 customers per day through four channels Website, Fanpage, Zalo, Instagram. - Statistics and reporting the online business result based on ERP, Oracle to support the development of online promotions.
Education
Vietnam National University Ho Chi Minh City
E-Commerce, BE• August 2014 - August 2018
- Bachelor of Information Systems – Major E-Commerce - Graduate certificate: Good - Cumulative GPA: 7.88/10