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Technical Account Manager
Eightfold.ai• February 2020 - Present
1. Handing the Enterprise customer account and handling the technical queries from customers. 2. Managing the account and the health of customer applications. 3. Implementing the customization requests received from customers by making the required changes in the configuration. 4. L2 support to provide services to the clients. 5. To support recruitment-based application issues and follow the required process to meet the SLA’s 6. Understand client data requirements and recommend changes. 7. Providing the configuration changes after testing it in sandbox environments. 8. Creating knowledge based internal and public documents company wide. 9. Providing the Techno functional support to the clients. 10. Managing reports of customer issues and analyzing trends based on key issues highlighted in the report. 11. Interacting with different teams to resolve the issue. 12. Providing support to Customer Dashboards and their Adhoc requests. 13. Preparing Root Cause Analysis document for the critical issues. 14. Run operational reports to manage ticket progression, identify trends in ticket volumes and types, and provide recommendations for continuous improvements for support services. 15. Responsible for mentoring and training the team to improve their knowledge of the application functionality and underlying technologies.
Education
Hindustan College of Science & Technology
Electrical &Electronics Engineering, B.Tech• August 2008 - April 2012