Badges
Certifications
Work Experience
Technical Support Engineer
Sprinklr•  September 2022 - Present
ï‚· Conducted system hardware and software assessments, recommending modifications to enhance system performance. ï‚· Proficiently debugged client issues using MongoDB database queries and APIs, ensuring swift resolution. ï‚· Collaborated with clients to address technical concerns, ensuring high levels of customer satisfaction. ï‚· Worked closely with engineering and product success teams to identify and resolve minor bugs in Java applications. ï‚· Implemented a new system enhancement that resulted in an improvement in system performance, following hardware and software assessments. ï‚· Led a cross-functional team to address and resolve more minor bugs in Java applications, ensuring a smoother user experience.
Education
NIT, Calicut (National Institute of Technology)
Mechanical Engineering, B.Tech•  August 2018 - May 2022
CGPA - 7.93