Roberto Montero

Director of Engineering

phase2 technology•  November 2021 - March 2023•  DC Metro Area, USA

At Phase2, a company that guides industry-leading organizations through their digital transformations, I oversaw and facilitated business processes involved in global operations. As Director of Engineering, I managed a team of 50+ engineers and was responsible for aligning our technical strategy with business objectives using EOS methodology.. Phase2 was experiencing rapid growth and needed to optimize its operations to handle an expanding client base and increased project complexity and matrixed structure. I was tasked with improving operational efficiency, identifying new talent pools, and ensuring optimal performance and services. I coordinated with analysts to identify and implement best practices (Insist on the Highest Standards). I set clear goals and objectives, monitored progress meticulously, and devised innovative strategies to attract the best talent (Think Big). I also emphasized understanding and addressing customer needs (Customer Obsession) in every engagement. These efforts led to a 30% increase in project delivery efficiency and a 25% boost in annual recurring revenue. Our team successfully delivered high-quality solutions on time, enhancing client satisfaction and contributing to Phase2’s financial growth (Deliver Results). Furthermore, I fostered a culture of continuous improvement by leading regular training and development sessions, ensuring that team members were motivated and aligned with the company's vision and policies (Hire and Develop the Best).

Global Delivery Manager

Phase2 Technology•  November 2017 - November 2021•  DC Metro Area, USA

I led and managed a distributed team of over 30 engineers across multiple countries, fostering a collaborative and high-performing environment (Earn Trust). I developed and implemented best practices for coding, testing, and scalability to ensure the delivery of high-quality solutions (Insist on the Highest Standards). I facilitated the creation of professional development plans for team members, providing mentorship and acting as the first point of escalation to unblock issues quickly (Hire and Develop the Best). My leadership ensured that our team maintained peak productivity and adhered to the highest coding standards, resulting in robust, scalable solutions. To stay current with industry trends and maintain technical expertise, I actively contributed to coding and architecting solutions for high-availability and high-demand web applications (Dive Deep). I utilized a wide range of technologies including Octane, Outrigger, Docker, Vagrant, Angular, React, Node, Vue.js, Bootstrap, Twig, Pattern Lab, Particle, Storybook, Outline, Headless Drupal, Drupal 8, Web Services, Symfony, Varnish, Memcache, Redis, XHProf, xDebug, New Relic, Pantheon, ACQUIA, AWS, Google Cloud Platform, Drush, and Drupal Console. My hands-on approach ensured that our solutions were scalable, efficient, and aligned with the best practices for coding and testing.

Senior Web Engineer

Achieve Internet•  January 2009 - January 2016•  San Diego, CA, USA

Successfully integrated complex CMS, ERP, and CRM systems, enhancing client operations and user experiences (Customer Obsession). Facilitated seamless communication between technical and sales teams, ensuring precise project scoping and delivery positively impacting our bottom line. (Earn Trust). Adapted to and thrived in a new cultural and professional environment, demonstrating resilience and a commitment to continuous improvement (Learn and Be Curious). Obtaining an H1B visa, I moved to the United States, embracing a new culture and work ethic to further my professional growth. This experience showcased my resilience and adaptability as I navigated a new environment and quickly established myself as an enterprise-level Drupal specialist. I specialized in large-scale CMS, ERP, and CRM integrations with platforms like Eloqua and SalesForce. In this role, I wore many hats: beyond my core coding responsibilities, I served as the technical subject matter expert for the sales team. I provided detailed proposals quickly and efficiently and often participated in client calls to deliver accurate ballpark estimates. My ability to bridge technical and business needs contributed to the success of numerous projects and helped build strong client relationships.

Senior Software Engineer

Multiple•  January 2001 - January 2009•  Costa Rica

From 2001 to 2009, I developed a robust career in software development and engineering, beginning in Costa Rica. As a Drupal Evangelist and Entrepreneur. I specialized in enterprise-level solutions, ERP and CRM integrations, and played a key role in increasing sales by providing quick and accurate RFPs. My leadership included managing multi-national teams, facilitating communication, and ensuring high-quality project delivery. At ExcelSoftsources, I further honed my skills in team coordination, code optimization, and large-scale CMS development, consistently driving business growth and operational efficiency. During my tenure at Open Source Consulting, PHPBeast.net, and TecnoMercadeo Latinoamericano I led teams to build high-demand web applications, integrated third-party APIs, and optimized development processes, enhancing both team performance and client satisfaction. Throughout my career, I have been deeply involved in community growth, leading local meetups, and workshops, and mentoring young developers, fostering a culture of continuous improvement and innovation.