Rugved D

Software Developer

HCLTech•  January 2021 - Present•  San Jose, CA

Led the development of an enterprise-grade user feedback analysis platform, integrating RAG for theme extraction, sentiment analysis, and automated summarization, which reduced feedback analysis time by 70%. Engineered and optimized a machine learning model to classify support tickets, achieving 85% accuracy and reducing manual triage effort by 20%, leading to faster response times and improved team efficiency. Developed automation scripts to streamline workflows and automate repetitive tasks, saving the team up to 10 hours per week. Triaged, debugged, and resolved over 150 bug reports weekly on Pixel devices. Pioneered the creation of a comprehensive knowledge base of critical Android issues.

Software Developer

Satwic•  January 2020 - January 2021•  Los Angeles, CA

Collaborated within a 15-member team to develop and maintain web applications serving 3.6M Los Angeles residents. Improved the housing registry website by resolving 300+ bugs to meet WCAG 2.1 and Section 508 standards. Engineered RESTful APIs to streamline data flow across front-end and back-end systems. Enhanced web application reliability, achieving a 99.9% uptime and reducing average page load times by 30% during peak traffic.

Data Analyst

TAP Series•  January 2019 - January 2020•  Los Angeles, CA

Created a Python web scraping tool that automated financial data and stock quote collection. Performed analysis and visualization of data using Pandas and Matplotlib. Conducted data cleaning and preprocessing. Implemented data governance protocols.