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Software Engineer
Wipro Technologies•  March 2021 - Present
TECHNICAL AND FUNCTIONAL ROLE: Oracle CPQ Cloud Solution Engineer Specialist Manage hpi.bigmachines.com CPQ Application. Handling Incidents/Service Requests/ Change Requests on a daily basis and catering to various client issues in a timely manner. Manage User roles, Security access, Policies, and profiles. Liaising with the development team on Identifying and debugging bugs and their fix in future releases. Interacting daily with clients with respect to defects raised and user issues. Representing Team for daily/weekly meetings with customers, delivery heads, and service owners. Ensuring Proper Documentation of Issues resolved. Ensuring the overall status of all applications under our project and providing timely reports on major issues encountered by them to higher management.
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