Vishal Kumar
@trollstruth21
Badges
Certifications
Work Experience
DOMAIN EXPERT
Genpact INDIA•  February 2019 - Present•  Noida
Provided training and mentorship on P&C US Insurance processes, ensured high-quality deliverables, supported team in complex environments, led process efficiency initiatives, managed escalations and stakeholder communications, maintained shared tracking system, revamped SOPs, and developed performance reports.
CHAT SUPPORT REPRESENTATIVE
Teleperformance•  August 2017 - December 2018•  Jaipur
Managed multiple client interactions, ensured high customer satisfaction levels, provided prompt updates on customer queries and issues, recognized for excellence in performance and service quality.
Education
B.D.A.M College, Pichri Vinoba Bhave University
Mathematics, B.A. (MATHEMATICS)•  January 2010 - December 2013•  Percentage: 67
Ram Bilas 10+2 High School Jharkhand Academic Council
INTERMEDIATE 12TH•  January 2009 - December 2010•  Percentage: 66
Ram Bilas 10+2 High School Jharkhand Academic Council
MATRICULATION 10TH•  January 2008 - December 2008•  Percentage: 61
