Vinicius Cozendey

Data Tech Manager

PicPay•  April 2022 - Present

• Coordinate and manage a 6-people team of data analysts, data scientist and analytical engineers to deliver value to the business structuring and getting insights from customer service data. • Follow up with 12 teams and squads keeping track of needs and next steps, prioritizing tasks and projects that can generate more business value. • Designed and developed a single source of truth of historical classified contacts that serves over 30 business teams with insights from customers during issue treatment and by NPS/CSAT surveys, generating +1M rows of data per month. • Coordinated the development of dashboards that provide real time metrics of customer service operations using EventBridge, Kafka, Lambda and Tableau.

Data Analyst

PicPay•  May 2018 - April 2022

• Designed an audit dashboard that led to over R$ 1M savings in the first 2 months of usage using the latest technologies of Databricks, Airflow, Tableau. • Automated managers and directors presentations to save them the time building it and the consern of updated data. Using Databricks, Airflow, Google Sheets and Google Presentation. • Developed over 50 tables in order to get self service data for business, architected tables for Tableau and Looker usage using Databricks, PySpark and Airflow. • Developed a Self Service environment inside the Looker platform for Customer Service teams using LookML. • Led the development of several data products to serve business needs of tracking metrics, getting alarms, updated monitors and dashboards using in-house ETL platform, which is based on Databricks, Airflow, Tableau, Looker, DatabricksSQL, Git and Docker.

PUCRS

Business Administration, MS•  September 2022 - Present

MBA in Technology for Business: AI, Data Science and Big Data