Viktor Kucherov

Senior Software Engineer

Sitecore•  March 2014 - Present•  Ukraine, Malaysia, Canada

Main tech stack: C#, .NET Core, ASP.NET, Web API, MS SQL, MongoDB, Azure, Docker, PowerShell, Redis, GraphQL. Developed and maintained backend components for large-scale enterprise CMS and cloud environments. Built and optimized RESTful APIs, automation tools, and internal applications in C#/.NET to improve reliability and performance across distributed systems. Developed and tested hundreds of product patches and hotfixes integrated into main product releases. Led investigations of high-priority incidents including system downtimes and production outages. Analyzed customer-reported issues and performed root cause analyses. Conducted audits of client implementations to ensure product stability and best practices. Designed and implemented Sitecore Diagnostics Toolset to automate diagnostic package analysis reducing Level 1 support workload by 40%. Contributed to WPF-based Dump Analyzer tool reducing analysis time by 30%. Provided technical leadership and communication guidance to Support team. Interviewed and mentored new hires to accelerate onboarding and maintain knowledge consistency.

Software Engineer

LLC “PHARMACIES OF MEDICAL ACADEMY”•  January 2010 - June 2014•  Ukraine

Main tech stack: C#, ASP.NET, MS SQL. Developed, tested, and maintained internal software for a network of 20 pharmacies including a local ASP.NET Intranet Portal, WinForms application on cash registers, a C# synchronization service replicating data between local and central databases, and an in-house ASP.NET reporting tool using Transact-SQL for sales and accounting.