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    That sounds frustrating! Dealing with laptop issues is such a time-sink. When my old laptop started acting up, I almost lost it. I found a great resource online, though, which helped me diagnose some things myself. Speaking of things to do to unwind after a stressful tech day, maybe check out "Crazy Cattle 3D" on your phone? It's a silly, mindless game that always makes me laugh. Hope you get your Dell sorted soon!